Mail Complete Training Course

COURSE TITLEGMail Complete Training Course
INSTRUCTORJennifer Calderone (
DEPARTMENTTraining and Knowledge Management
COURSE LENGTH1 hour and 30 minutes

The GMail Complete Training Class is designed to provide new Google users with the basic features available within their GMail account while also engaging the experienced personal GMail user by exposing them to new and advanced features.

Users will become familiar with both the basic and advanced functions available in GMail along with identifying tools that Google makes available such as Online Help and additional resources necessary to self support.

Computer Desktop/Laptop
  • Internet Connection

  • Speakers, Headphones, or a Phone Connection

Conference Room (optional)
  • Internet Connection

  • Projector/Screen

  • Speakers

Attendance is strongly recommended to ensure the success of implementing Google Apps.

Navigating the GMail Interface
  • Overview

  • Access to other Google Apps through GOL
  • Signature Tool

  • Online Help

  • Viewing messages (Sent, Drafts, All Mail, Chats)

  • Main Mail Window and Inbox

  • Visual indicators

  • Account information

Composing Messages
  • Add recipients
  • Send Secure (## beginning of Subject Line)

  • Formatting options and spell checker

  • Inserting attachments, Links, and Invitations

  • Spell Check

  • Save, Send, or Discard Message

Performing Message Actions
  • Archive, Spam, and Delete

  • Read and Unread

  • Mute and Unmute

  • Add to Tasks

  • Reply, Reply to All, Forward, and Delete

  • Apply Labels, Stars, Important, and Filters

Conversation Threading
  • Explanation of Conversation Threads

  • Opening and Viewing Messages

  • Visual Indicators

  • Expanding and Collapsing Conversations

  • Message Actions from within a Conversation

  • Forwarding the entire Conversation

  • Breaking the Thread

Managing & Organizing Messages
  • Using Stars and Superstars (using and applying stars, viewing starred messages)

  • Using Important Tabs (applying, managing, viewing, and deleting)

  • Using Labels and Nested Labels (creating, applying, managing, modifying, viewing, and deleting)

  • Applying Filters (creating, managing, modifying, viewing, and deleting)

Searching Mail
  • Performing Basic Searches and Advanced Searches

  • Saving, Bookmarking, and Sharing Searches

Viewing & Managing Contacts
  • View, add, modify, manage Contacts

  • View, add, modify, manage Groups

  • Importing and Exporting Contacts

  • Overview

  • General

  • Vacation responder

  • Superstars

  • Signature

  • Accounts (sharing, delegating)

  • Forwarding

  • Priority Inbox/Tabs

  • Keyboard Shortcuts