FAQs for using Google 
Have a question about using Google? We just might have the answer!
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Q:  Does Internet Explorer need to be specially configured to support Gmail?
A:  As with most applications, some configuration needs to be in place.  Internet Explorer should be configured to address Compatibility Mode, Browsing History, Trusted Sites, etc.  To view suggested settings, click here.  (viewing the suggested settings will replace this window)
 
Q: Can I keep my same DBA?

A: Yes. All email branding will remain intact, including secondary (inbound) email addresses.


Q: When will iPhone and/or iPad be available?

A: Effective with your introduction to Gmail, we are expecting to provide support for both iPhone and iPad concurrent with the go live of Gmail.


Q:  Will I be able to post email to the Guardian hosted SmartOffice?
A: Effective with your introduction to Gmail, the ability to post out-going email is available.  For full details, click here(viewing this content will replace this window)
 
 
Q: What happens to my Lotus Notes email, calendar, contacts and to do's?

A: Only contacts that reside in iNotes will be converted over to Google.  Today, your contacts are accessible to you in Lotus Notes (stored on your PC) and iNotes (stored on Guardian servers).  You will need to ensure your iNotes contacts are complete and correct prior to the conversion process -- to view your contacts in iNotes click the iNotes/Email link on Guardian Online. Guardian will provide you specific instructions to sync the data prior to your Agency rollout if you find discrepancies between the two systems.  To view Contact data that is included in the conversion, click here.  


Email and calendar entries will be migrated to your new Google account with some exceptions (e.g., attachments over 25MB). Details on what will and will not be migrated will be sent to each user prior to conversion, along with steps you can take to retain the information.


To-do's will not be converted to Google and we will recommend that you complete or remove these items prior to your Agency rollout. Details to assist you in this effort will be sent prior to conversion.


Q: Can I connect Gmail with any Contact Management system (ex. SalesForce, ACT, Redtail)?

A: Guardian's SmartOffice will be the only Contact Management system we integrate with and support.


Q: What is different from my personal Gmail?

A: In general, it will have the same look and feel as personal Gmail, but this will be a corporate email environment, so certain features may be different. Certain features such as chat and Google Docs will not be enabled as additional work is necessary to support these and to ensure appropriate security, privacy and regulatory requirements are met.


Q: I have been reading a lot about Google’s privacy policies - will my data be kept private?

A: Yes. Guardian has a corporate agreement with Google which supersedes any online agreements and limits their use of our data to what is necessary to provide this service to us. Your corporate data will never be used or combined with any personal data to analyze your activity.


Q: Can I access anywhere?

A: Yes, as long as you have an internet connection and are able to log into GOL, you can access Gmail. As a precautionary reminder, you should only access Guardian systems from machines that are properly safeguarded against malicious software (malware).


Q: Will I be able to work offline?

A: The system is web based only.  If you utilize a mobile device (ex. Blackberry, iPad/iPhone), you will have the ability to work offline including reading existing email and composing new email.  Once connected to your mobile network, your data will be refreshed and any email that was you sent will be transmitted.


Q: Will I be able to use Outlook with Gmail?

A: No. Outlook connectivity will not be offered due to security, privacy and regulatory considerations.


Q: Can I be logged into both my personal and business Gmail at the same time?   

A: We expect this will be possible using the Gmail ‘switch account’ functionality, but will verify this during testing. Note that both accounts are kept completely separate at all times. If you have registered for any Google services (Calendar, Picasa, YouTube, etc.) using an email address affiliated with your existing Guardian account, you will need to associate a different email address with that account. Separate instructions will be sent for this.


Q: Will I get more spam / less spam?

A: Our spam filtering devices will not change, so you should not see any increase in spam. Guardian's spam filtering product is one of the top products available. Today, approximately 90% of all inbound messages are evaluated and rejected as spam.


Q: Will Google show me ads?

A: No ads will be shown.


Q: When will Android be supported?

A: We are targeting Q2 2013 for support of Android devices.


Q: When will Windows phones be supported?

A: There is no current plan to support Windows phones.


Q: Will folders convert?

A: Yes. They will be brought into your new Google account as labels, as Gmail does not use traditional folders. For more information on this aspect, be sure to attend the offered training when it is announced.

Q: Will I be able to connect to a CRM system other than SmartOffice?  For example, Sales Force. 
A: No.  Any connection from a third party CRM application other than SmartOffice will be removed. 

Q: My session has been terminated and the Google login screen appears.  What action should I take? 
A: The session time out interval has been exceeded.  Please close the browser and open a new session. 

Q: I currently need to access GEAR. How will I do that in Google? 

A: You will continue to access GEAR via Lotus Notes the same as you have in the past. At some point in the next few months, GEAR will be moved to a web-based platform. If you are a new agency member (CDM, Office Manager, or existing agency new hire), and do not have the Notes client installed, you will need to do so in order to access GEAR. Please contact the Help Desk at 800-499-8820 and let them know you need to install the Notes client and need a Notes ID. 

Q: Can I make Gmail the default email program when I click email links?

A: No, you cannot. Generally, this a a built-in limitation of web-based email, as you are not launching an email "client", therefore there is no way to tell your computer what your default email program is. While there are ways around this in the Google universe, Guardian has blocked installation of the offline installations that would make this possible. We encourage you to copy and paste any email link you wish to send to into a new memo in Google.

Q: I have registered my computer with MFA - why am I still being timed out every 45 minutes?
A: There are many reasons why this may be happening. First and foremost, please review the IE settings here: http://ggg.glic.com/browser-configuration and ensure that you have all settings configured correctly (including making sure auto-complete is not on and that you do not have all sites running in compatibility view). In addition, other actions that may cause your MFA registration to be wiped out include any other user logging into GOL with their ID on your PC or mis-typing either your GOL ID or password. 

Q: When I was on Lotus Notes, I had set up location documents to send from two different email addresses. How do I do that in Google?
A: Go into Settings (gear icon in the upper right of your inbox view), then click the Accounts tab. Near the top will be a "Send mail as" section - add the alternate email address. For more information, please see Google's help topic: http://support.google.com/mail/bin/answer.py?hl=en&ctx=mail&answer=22370
Once configured, you will see a "From" field when composing a new or replying to an email. When you click "From" you will see all your sending options. Click one to choose it.